1. Membership Subscriptions

• Refund requests after 30 days are reviewed on a case-by-case basis
• Annual memberships cancelled mid-year are not prorated after the 30-day window
• Memberships auto-renewed after the 30-day window are eligible for a prorated refund if requested within 7 days of renewal
• Accounts suspended for Terms of Service violations are not eligible for refunds

2. Marketplace Transactions

Marketplace refunds are governed by the individual service agreement between buyer and seller. SphereUs℠ acts as a facilitator, not a party to the transaction.

• Products: Contact the seller directly within 7 days of receiving the item. SphereUs℠ may intervene in disputes through our SUDS (Support Dispatch) system.
• Services: If a service was not delivered as described, open a support ticket. SphereUs℠ will mediate in good faith.
• Rentals: Cancellations must be made at least 48 hours before the rental period begins for a full refund. Cancellations within 48 hours receive 50% refund.
• SUN Youth℠ Gigs: Escrow is released only after both parties confirm completion. Disputes are reviewed by SphereUs℠ admin.

3. Foundation Donations

If you believe a donation was made in error or fraudulently, contact foundation@sphereus.org within 5 business days and we will review.

4. Golf Your Age (GYA) Challenge Registrations

• If a challenge is cancelled by SphereUs℠ (e.g., event cancellation), a full credit will be issued to your account
• Participants who withdraw before their challenge start date may receive a partial platform credit (not a cash refund) at SphereUs℠'s discretion

5. ☀️SUN Rewards / SU Coins

SUN Rewards and SU Coins have no guaranteed cash value and are not refundable in any circumstances. Coins earned from transactions that are later reversed may be deducted from your rewards balance.

6. How to Request a Refund

1. Email support@sphereus.org with subject line: "Refund Request — [Order/Membership ID]"
2. Include your account email, transaction ID, and reason for the request
3. We will respond within 3–5 business days
4. Approved refunds are processed via the original payment method (Stripe) within 5–10 business days

7. Chargebacks & Disputes

We encourage you to contact us before initiating a chargeback with your bank. Accounts with unauthorized chargebacks may be suspended pending investigation. SphereUs℠ reserves the right to provide transaction evidence to your financial institution.